July 20, 2018

RV News publishes article on handling customer complaints by Tom Hudson and Eric Johnson

Just in time for the 4th of July and other summer celebrations, RV News has published Tom Hudson and Eric Johnson's article on handling customer complaints. Tom and Eric stress that mishandling customer complaints can lead to serious outcomes for your business, suggesting that every business should establish a Compliance Management System (CMS).

Click here to read the full article in the July 2018 RV News (page 102).

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